Question 1

What is a dynamic QR code?

Accepted Answer

A dynamic QR code points to a short URL that we control. You can change the target URL anytime without reprinting the QR code. You also get full scan analytics (location, device, time).

Question 2

What is the difference between dynamic and static QR codes?

Accepted Answer

Static QR codes encode the target URL directly and cannot be changed. Dynamic QR codes encode a short redirect URL so you can change the destination anytime and track every scan. All plans here use dynamic QR codes.

Question 3

How many QR code types are supported?

Accepted Answer

26 types: URL, text, vCard, WiFi, email, SMS, phone, location, event, payment, PDF, image, video, audio, menu, coupon, app store and social.

Question 4

Can I change the URL after printing the QR code?

Accepted Answer

Yes. Open the QR code in your dashboard, click the URL and enter a new one. The existing printed code will immediately point to the new destination.

Question 5

What analytics do I get?

Accepted Answer

Total scans, unique scans, device type, operating system, browser, country, city, referrer and time of scan. Paid plans add CSV/Excel export and longer retention (up to 2 years).

Question 6

Is there a free plan?

Accepted Answer

No permanent free plan. The entry plan (Dynamic QR Code) is $0.99/month for one dynamic QR code. You can cancel anytime.

Question 7

Can I cancel my subscription anytime?

Accepted Answer

Yes. Go to Dashboard → Plan → Change plan to cancel. Your QR codes stay active until the end of the current billing period.

Question 8

What payment methods are accepted?

Accepted Answer

All major credit and debit cards via Stripe. Regional methods (SEPA, Apple Pay, Google Pay etc.) are shown at checkout depending on your country.

Question 9

Is the data GDPR compliant?

Accepted Answer

Yes. We process scan data based on your consent as the QR code owner. Personal data such as IP addresses is truncated or pseudonymised. See our Privacy Policy for details.

Question 10

Do QR codes expire?

Accepted Answer

QR codes stay active as long as your subscription is active. If you cancel, codes move to a paused state and stop redirecting after the current period.

Question 11

Can I share QR codes with a team?

Accepted Answer

Yes, from the Advanced plan up. You can invite members as editor (can create and edit) or viewer (read only) and share specific folders.

Question 12

What is an AI QR code?

Accepted Answer

An AI QR code has an artistic AI-generated background that matches your brand while staying fully scannable. Available from the Starter plan.

Question 13

Do you offer an API?

Accepted Answer

Yes, on the Professional plan. 15,000 requests per month are included. You can create, update and read QR codes and analytics programmatically.

Question 14

Can I download QR codes as SVG or print-ready files?

Accepted Answer

Yes. PNG and SVG on every plan, EPS from the Starter plan up. SVG is vector and ideal for print.

Question 15

How do webhooks work?

Accepted Answer

Available from the Advanced plan. Point a webhook URL (e.g. Zapier or Make) at your QR code and we will send a POST request with scan data every time the code is scanned.

Question 16

Is there password protection for QR codes?

Accepted Answer

Yes, from the Advanced plan. Visitors need to enter the password before they are redirected to the target URL.

Question 17

Can I use my own domain (white-label)?

Accepted Answer

White-label with a custom short domain is available on the Professional plan.

Question 18

I scanned my QR code and nothing happened. What should I check?

Accepted Answer

1) Is the code still active (not paused or expired in the dashboard)? 2) Does the target URL actually open in a browser? 3) Try a different QR scanner app — built-in camera apps sometimes block short URLs. Contact support if the issue persists.

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